When it comes to transitioning clients who are just starting to get gray hair, Casondra Rolph says, 'It’s so important to consult with our clients to truly understand what type of coverage they are looking to achieve. Your Client Just Spotted Their First Gray, Now What? Keep reading to learn the best ways to meet the needs, cover, or embrace your client's grays. With about 50% of her clients gracing her chair for gray coverage we chatted with Redken Artist Casondra Rolph about her top tips. Due to the fact that individuals with gray hair visit the salon frequently, you'll soon learn that they will be some of your most faithful clients. What is inevitable is that at some point in your client’s life, their hair will begin to turn gray – it is up to you and them to decide how they are going to tackle this. Some choose highlights others choose fantasy colors or single tones. Each client has their own individual beauty journey.