Honestech vhs to dvd 3.0 se problem

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I am having a crazy problem with Honestech 5.0 VHS to DVD software, which I bought a couple of weeks ago. If I use full quality, they won't play-end of story. I have run into this problem with both Verbatim dual-layer disks and Sony single-layer. I can't see any explanation other than a bug in their software. They are working on it, but I want to know if anyone else has run into it. They claim no one else has had this problem, which I simply cannot believe. I have been in intense discussions with honestech about all this.

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